Complaint / Review
LA Fitness
Back Dues Demanded After Rejoining Despite Month-to-Month Membership

I joined LA Fitness in 8 of 2000 thinking it would be a good idea to stay in shape, boy was I wrong.

I signed with a month to month membership and was told that I could stop at any time.

Well six months in to my membership something came that I had to cancel. So I sent in my cancellation thru the internet, well after I found out I would not be relocating with my job. About 2- months later I joined the gym again I was told that I would have to pay first last month to get started again.

No problem I paid it but later I found that their was a balance on my account of 145.00

When I asked about the no one why it was there.

Well when I checked this out with there corp office I spoke with a rep who told that the balance was there because when rejoined I had to pay for the months that I didn't go.

I explained to him that I had a month to month membership so I should not have to pay for something that I didn't apply to me.

Thinking that I would get more satisfaction I asked to speak to a supervisor I then was transferred to manager by the name of Esteban and told him about my problem.

He also said that because I rejoined the gym that I would have to pay back dues I asked how could this be right if I was going month to month?

He could not give me a good reason why.

I also asked was this in my contract that I signed he said no, I also requested a copy of the contract but was told he could not send that to me.

A few days later I spoke with someone by the name of Shelly who was also supposed to be a manager but again no help, she stated that even if that was not in my contract that was part their policy.

I later contacted my attorney and advised him on what was happening, he told me that if LA Fitness couldn't and would not produce the contract that I signed I can't be held liable.

I must say I was surprise at how rude and unprofessional, noncompassionate these individuals were concerning my situation.

But I must say the employees that I meet at the gym were very nice and friendly. So guys and gals be careful with what gym you might join.