I purchased goods from RMac Industries aka Bio-alternatives.net company on January 14 and have only received one order out of the two separate orders that I paid for. The item that I have not received is a jar of Inositol powder for which I paid a total of $20.98 this price included the cost of shipping through USPS. I paid for this item via Paypal on January 14
I contacted RMac Enterprises aka Bio-alternatives.net via email on January 25 with regard to my missing order and was told that they shipped my order out and that their records showed that the order was delivered on January 21. They also stated that they tracked the package via USPS and that the package had been delivered to a address in Pompano Beach, Florida so I needed to take the matter up with USPS. I too had contacted USPS and had the same package tracking information regarding the package.
I exchanged 3 emails with RMac Enterprises aka Bio-alternatives.net complaining that I had paid for this product and expected to receive what I paid for or a refund of my $20.98. The only response that I ever received from them was that the package had been delivered and it was up to me to deal with the situation. At one point they even sent me a copy of the USPS tracking information.
That evening I found a telephone number on their website and called them to complain over the phone. I spoke to Mr. Mark Cave who identified himself as the manager. Mark told me that he paid USPS to deliver the package and that it was now out of his hands. (I paid to have USPS deliver the package, not Mark Cave!) I told Mark that I would be contacting the Better Business Bureau, the Federal Trade Commission, the Attorney Generals office and Paypal to file complaints. He ended our conversation with I'll look into it and do whatever you want (with regard to my filing complaints). I have yet to hear back from Mark Cave or anyone else from this company.
I have been ripped off. I don't see any other way to look at this.
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