Where should I begin with this company?
I signed up for their trail. Recieved the shipment, and was billed the correct amount. I decided the same day that this wasn't for me, and called to cancel the program *you may at any time*. They have an automated canceling process, you leave your name, addy, phone number, etc. I was assured prior to hang up that the message had gone through and the shipments would be canceled.
I received another "regular size" shipment a week and a half later and was charged the regular price of $39.99. I called immediately, and got ahold of someone! *you will find that this is a rarity* She said that they had problems with their automated line, and to send the package back. She assured me the refund of my account would be prompt. I also informed her that the charging of the account had put the account in disarray, and had caused me fees.
Well, I've left 10 emails, and all you get back is an email with your comments on it as well as a statement "We will get back to you regarding this matter promptly". Whatever. No one has gotten back to me.
You might as well forget getting a live person to speak to. All of their representatives are on other lines, so they ask you to leave your name, phone number, reason for calling. They say somebody will get back to you. Also bogus. I've left 7 voicemails in the past week, and no one has called me back. You can never get ahold of anyone during their business hours. I've tried calling once an hour, and every time it seems all representatives are busy.
I am writing this in the hopes that no consumer does business with this company as their practices are shady to say the least. Please spread the word about this company.
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