We bought two underarm permanent hair removal certificates from Dr. Malouf in March. The certificates entitled us to twelve months of hair removal (I also bought a third for upper lip and chin hair removal). Before I bought these I called and spoke to Kim, his assistant who would do the hair removal, and was assured that any unused portion of the certificates (I only had upper lip hair for example and no chin hair) could be used for any of her (not the doctor's) other services. This was fine with us. We started our monthly appointments in May and began to loose the hair as we expected.
At our seventh appointment on November 23, Kim was not there and we were told to wait an hour for Dr. Malouf as he wanted to check Kim's work. He arrived and proceeded to remove the "stubborn" on my daughter hairs by raising the number on the machine by incredible amounts.
My daughter's underarms were so sore she was crying for a week afterward and had trouble with many activities for two weeks. I refused to let him hurt me. We were told that we were not welcome for the last five visits left on our certificate by Nicole, the office manager. We were told that the certificates were costing Dr. Malouf too much money and that they were a mistake. We were told that anything Kim had told us was a lie. Of course after this extremely painful experience we did not want to return either.
I should tell you that my daughter is a martial artist, in JROTC, very strong physically and almost never cries for any reason. Peter Malouf DO's behavior was appalling to me. I think the Fort Worth community should be aware of his practices.
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