Your Sincere Apologies to The Valued Clients from 3B Application
I'd first prefer to state that our bad degree of customer support these past couple of months is just inexcusable. We recently found almost 2,000 e-mail communications from our clients that never got to the assistance reps due to a specialized “glitch” within the program. More, we discovered our automated reaction to our clients that delivered these communications was likewise no longer working correctly. More nevertheless, the main employee accountable for answering clients to be honest didn't get the job done she was paid to complete. The complex problems have been fixed, and we truly apologize for almost any issues these program failures might have triggered.
3B Application used full-time in house support employees to deal with client questions and technical assistance. Sadly, the employee accountable for ensuring our methods were working correctly didn't record it despite the fact that these were conscious of the issue. That worker has since been finished from 3B Application. We apologize for that disappointment it has triggered. The analysis into our customer support problems and also the following worker firing is just a primary consequence of the amount of grievances naturally accessed against 3B Application with this panel.
3B Application is just a small-company and everybody was respected to complete their careers without immediate oversight. A year ago 5 I had been rarely at work since I'd to concentrate on the private issue. Our mom was identified with third phase cancer and needed to endure several models of remedies and physicians appointments, in addition to three operations. Consequently, I had been unable to manage that which was happening with customer support due to the diversion and period required looking after my mom. I respected that anything was operating efficiently, as normal, without my continuous occurrence. Although it was the situation more often than not, it clearly wasn't when it comes to our customer support.
This article is in no way meant being an reason, and please realize that we consider our customer support inability really seriously. Actually, we've used new team to supply the superb degree of customer support our clients loved beforehand. Additionally observe that quite often our reaction to client questions might result in junk files. Therefore, make sure to examine your junk package. Additionally, should you contact us via telephone, please keep a note along with a service consultant can get back
I've incorporated the contact info for 3B Application below.
Customer Support Mail: [email protected]
Customer Support Phone: 817-701-1464 Hours 10am-6pm CST Monday-Friday
Thanks to take time for you to examine this concept.
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