Complaint / Review
Webroot Spyware Anti Virus
Cancel me then charge double

Horrible customer support and "bait-and-switch" income techniques

On The 2008 journey out west, a Disease surrounded my notebook, at-Best-Buy-In Salt Lake Town a complete cost Drive of Webroot and also the Geek Team saved Your Day! While Restoration arrived September I came across 50% the price to purchase fresh on line, in the place of restore on the web, both from Webroot.com. Each time I named their Phone Point to explain a problem about the currently bought deal, or entered a problem towards the Online Contact about the formerly bought deal, Webroot Team TERMINATED OUR 30-50% OFF OFFER after which billed me top dollar and performed "Activities" with me. This really is customer support at it is lowest stage along with a strong instance of the illegitimate tactic of "Baitandswitch." The vendor Lures the customer having a inexpensive merchandise, makes it "unavailable" at that time of purchase and forces, then "swithches" towards the identical item but a greater priced merchandise. Regular $59.99 For Just One Year Restoration.

Webrooet AntiVirus and anti-spyware was 19.99, plus $15,00 for that second-year For Just One Pc.

29.99, plus $15.00 for that second-year and $10.00 to incorporate

3 Pcs.

After I asked if their present permitted the $10.00 fee for 3 Pcs extra, I had been no further permitted to maintain some of my agreements, they ended all items which I'd bought and declined to help me until in the greatest price. The $19.99 Price was instantly taken off the Webroot Site upon termination of my $19.99 Two-Year plan-without my agreement. How childish?

I really do have copies of those terminated balances and pictures of the flippant comments within the emails in the Webroot Customer Support Individual whom I approached for caution. After I questioned easily might spend to include extra computers? He terminated the agreement. This wording was captured because of the failure to printing or shop these communications because of Webroots structure.

The conversation about the pictures and published records could be submitted if required.