Usacomplaints.com » Games & Gaming process » Complaint / Review: Corel - Poor customer service. #223188

Complaint / Review
Corel
Poor customer service

I bought a PC that experienced Corel's Word Perfect 12 mounted, and that I couldn't have it to function. I examined their site and attempted almost all their recommended "fixes" without success. I really could not discover their current email address on the site, and so I named their "customer support" toll free range.

I had been informed by Corel they might not assist me since their application was "pre-mounted" in the manufacturer. They explained I ought to contact the pc manufacturer, Dell, (they already understood the manufacturer's title, despite the fact that I'd not informed them) and recommended when I had a need to study files in WP structure instantly, I really could obtain their fresh "Lightning" item immediately free of charge, that we did.

Obviously, their Ligntning item didn't function possibly, and Dell declined to help with obtaining Corelis item to focus on their computer.

I then called Corel back and requested to get a boss. Not really a simple boss continues to be readily available for over fourteen days, and none has got the time for you to contact me back, as well as their CSRs won't speak me through the procedure of uninstalling their WP12 and Lightning items because the uninstall function possibly doesn't function or isn't present.

I bought Microsoft Office nowadays, but since the ineffective Corel items inhabit the area essential to obtain the Microsoft Office item, it'll not fill onto my pc.

Corel WOn't be properly used on any pc I ACTUALLY possess, and all Corel items at my workplace is likely to be taken off all computers and changed with ABC (Anything-But Corel).

Incidentally, none of my published grievances resolved towards the Corel Supervisor on the site were responded both. No real surprise in my experience.


Offender: Corel

Country: USA

Category: Games & Gaming process

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