We bought a room collection for my child on May 15. The shipping was planned in two components since among the four products was on back-order.
We needed the furniture shipped asap therefore the first shipping was an "add-on" - this recommended we'd to hold back in the home from 7a -10p for delivery. My spouse remained home from work and waited. The shipping came mid afternoon, they started establishing before my spouse recognized the mattress wasn't the colour we requested. They experimented with put up the trundle mattress, however they didn't possess the wheels/equipment together. They attempted to setup the nightstand that these were one screw brief - so that they chose to try placing it together with no last mess, producing a damaged knee and shaky nightstand.
The organization planned another shipping of the best mattress for 2 nights later -again since it was an "add-on" we must be house from 7a-10p. After I named RTG concerning the nightstand, they stated that changing it'd be an "exchange" which may need a distinct "exchange" shipping -I described the shipping people built it incorrect and smashed it, however they wouldn't accept incorporate deliveries. I questioned concerning the equipment for that trundle - they stated it'd get to the email.
The following shipping day came, they changed the mattress (not without cracking the color first). Then your next shipping day came for that dresser which was backordered - that went smoothly. Because the equipment for that trundle had appeared within the email, I requested them when they might construct the trundle. They explained no - that I'd have to demand and specialized/assembler phone plus they might construct it. Really?
24 hours later exactly the same shipping people came using the nightstand "trade". They experimented with construct the nightstand just this time around there is NO equipment. I held the equipment in the damaged nightstand plus they required the extra mess to be submitted the email - we'd have to obtain an assembler in the future out later! Right now the shipping people took pity on me and decided to construct the trundle, however it works out the equipment that RTG submitted the email had just 4-wheels - we required 6 and all of the screws were too much time... So long they'd stick to the bed! Therefore we had a need to purchase equipment again
Within The span of the four deliveries there is never any reputation of times or trouble - no test designed to rapidly resolve the issue. After I talked having a customer support supervisor he suggested the procedures I've explained are their methods interval. Why they mightnot mix deliveries or send rapidly somebody who had the components and also the capability to construct the furniture was frustrating.
I'd never purchase from RTG again - partially as a result of this encounter, and and partially because on the basis of the building of the furniture (my spouse wound up building the furniture herself - also it simply does not appear that tough/worth the cash we invested).
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