Bought among the priciest room models in the shop, great whole, $3100.00.
To begin with, salesperson was excellent. That's all of the great I will state of the knowledge. Today the bad:
1st delivery: Headboard, that will be important within the mattress building, was broken before shipping, hence never loaded about the vehicle. We were informed this the night time before shipping using a telephone call from factory. Was informed we'd need to delay another week till Areas Togo might create another shipping. I discussed our 2-year old boy had no additional mattress once we offered his cot currently in expectation of shipping. Was informed there is nothing that would be completed. While vehicle came following day, over half another items were broken.
1. Computer table-hutch, damaged and separate wood, cork-board had numerous chips, and also the screws which were utilized in building of the furniture were attached in at wrong perspectives, so that they pierced through the medial side of the wood.
2 Dresser: broke aspect, numerous chips within the timber, two - 3-inch long scores.
3. Footboard: Broke timber, chips in end.
4. Nightstand: 4 inch long scratch on-side.
Named Shop, talked with supervisor on-duty your day of 12/20. Was hesitant to provide title, was REALLY rude and discourteous. Stated there is nothing she might do, we'd need to go up using the factory and customer support.
Customer support planned another shipping time (7 days later).
Next shipping test: this time around the shipping men turned up in a Hertz moving vehicle. I advised them of the alternative items for verification they were about the vehicle. Their reaction was that people owed a stability of around $1000.00&I advised him which was wrong once we settled entirely. Therefore he never established the furniture about the vehicle, he simply returned out and began slicing open containers. I advised him that there is a night-stand in the home he had a need to consider together once they introduced the alternative - he explained he'd not go since it wasn't about the checklist and never about the vehicle. He explained go up with... Customer support. When I examined the furniture they were actually falling in the vehicle, I realized that again, the headboard was broken and needed to again reject shipping. Because it is nit RTG plan to depart the furniture until a brand new item is shipped, my 2-year old today needs to rest another week on the ground on an air bed, within our space as his space is littered with partly come up with furniture.
We called customer support abut the headboard and also the night-stand... Their reaction is the fact that the evening stand is arriving another shipping, today from 1-4pm. Your whole Sunday today needs to be used awaiting furniture whilst the next test was a morning delivery, and also the night-stand (3rd delivery) is definitely an evening position on a single time. Head-board is likely to be shipped per week later... The tale continues...
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