The Brick - Winnipeg, MB, Regent Ave. Location
Worst Customer Service Reps I had ever dealt with. Be prepared to talk with the managers to straighten up poorly trained Customer Service Reps.
I had recently bought some furniture from the Brick at sale price but the deal was the furniture went on sale again the week after, $200 below the price I had paid. I called Customer Service to see if they would honor their price protection refund and this person told me that I should be talking with my salesman, who wasn’t in that day so I should call back tomorrow. This made no sense at all. So I called the next day and got a hold of my salesman and he said it should be no problem, Customer Service should be able to handle that. I get a hold of Customer Service and this person tells me that since I had already bought it on sale I’m already getting a good deal. This made no sense at all. I told this person to do the math and that I was out $200 and it still didn’t compute with this person so I asked to speak with the manager. This Customer Service Rep puts me on hold for about almost 10 mins. I’m guessing hoping that I would just hang up. And finally this person comes back on the phone and tells me that the manager is busy and that I’m not getting my refund either way because “I should know it’s part of my job”. Well I was just furious I told this person that I’ll just return the furniture and this Customer Service Rep told me to “go ahead. I couldn’t stand it any more I had to meet this idiot face to face so I drove all the way across the city to this The Brick - Winnipeg, MB, Regent Ave. Location. Spoke to my salesman who spoke to the manager with approval of my refund. Now the only thing I had to do was go to Customer Service and get my refund. Well the person at Customer Service recognized me and gave me more of a hard time and told me my salesman talked with the wrong manager. So I said let me talk to the manager then. The manager eventually approves my refund and I finally get my money back but I mean what kind of poorly trained Customer Service employees work at this Brick location. It’s a Joke. They are either extremely lazy or they don’t know how to do their jobs. I get better customer service at Dufrene Furniture.
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