We requested our mattress and bedbase on 11/15/09. We bought the HB Backtex P1 bed and HB wired rest system foundation. Just before delivery-we obtained a phone in the HealthyBack warehouse informing us there's a minor split within the bedbase, however itis small and they're going to provide it and substitute it once a brand new one is obtained in the factory. We decided, being unsure of the degree of the "minor rip" within the bedbase. Once the bed and bedbase came there is an enormous split, roughly how big canteloupe, in the centre of the bottom. The shipping men actually stated it isn't worth it to carry this as much as the bed room, simply to have it cut back along once the new one comes. We decided and approved cargo about the bed, but declined the bedbase. We obtained a phone in the factory roughly 1 5 months later having them reveal the brand new bedbase they obtained is broken aswell and when again, it isn't worth providing to possess it declined, plus they are utilizing a new provider that'll provide the brand new types in of a week. It is today 12/30, over per month 5 soon after we created our purchase, and we NEVERTHELESS haven't obtained our bedbase or perhaps a phone.
I've named their factory frequently questioning about once they will soon be getting the brand new bedbases but keep obtaining the same reaction, "We have no idea, we are awaiting a PO Shipping day." I have named the shop and voiced using the supervisor, allowing them to realize that this definitely undesirable, which our payment period has started for product not obtained in its whole and we ought to be acknowledged. The supervisor's reaction is, "sorry, we can not do breaks because this has been such a long time" or "the bedbase was section of a using the purchase of the bed, therefore we can not credit it". Actually, though unjust and incorrect, we simply need our darn mattress at this time. We have been resting using the mattress on the ground to get a month 5, and also to not understand once the foundation is returning is absurd. I DON'T suggest HealthyBack to anybody. I have worked in logisitics for a long time and also have never needed to watch for a on the PO Shipping from Highway, advantages, FedEx, etc. To get a month. I have never actually heard about such insanity. All cargo monitoring was accessible via an online program, of course if there have been any differences, escalation pionts were usually supplied. Anything questionable is certainly going on below and issues simply are not accumulated. The wonder of everything is there's nobody to advance this to in the customeris standpiont. I have talked towards the manager, the boss of the manager, plus they all perform exactly the same tune and party, and we are still being billed $2k to get a bed without any foundation! Terrible customer support, aside from among the sales representatives in the shop, but sadly he doesn't possess the expert to accomplish something. If you should be on the market to get a fresh mattress, save your self the stress and steer clear of HealthyBack!
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