Usacomplaints.com » Furniture & Equipment » Complaint / Review: Raymour and Flanigan - Special Orders and Customer Service. #526994

Complaint / Review
Raymour and Flanigan
Special Orders and Customer Service

We recently shifted and had a need to buy a new room collection for DD along with a new sectional. DD's room arrived which is stunning. Now's where the fun starts...

We went to the shop and informed them that people needed a heavy brown sectional. They showed us that which was accessible plus they wrote along a cost for all of US—significantly more than we desired to spend but we truly loved it alot.

We went home to measure and that I returned to put the purchase. At the moment I had been informed the cost provided didn't replicate the $200 extra must be compensated for the special-order shade (unusual since I have told them which was the colour we were searching for). Okay. Additionally, bc it'd be considered a special-order, I had a need to pay 20% money first. I asked this bc I had been funding the whole point on the R&Y card. I told them I'd togo house and consult with DH.

I returned and questioned if there is something we're able to do concerning the 20PERCENT down bc we were funding everything and simply didn't possess the supplemental income to place down. After being spoken to just like a scumbag (one that had previously settled them $2000 for DD's room collection), I requested for that Customer Support range. They declined and after much discussion, got a supervisor. I questioned again for that # and she declined. And so I went house, jumped online and discovered it. They chuckled after I told them having said that there is nothing they might do concerning the 20% down and questioned easily might fit something along. I had been willing to place down 15% (like I'd described available five times).

Fast-forward and we get the sofa nowadays—6 months later. The setup the woman and that I had mentioned, and slow, isn't feasible bc of the form of 1 of the items. We shifted it aroun 10 occasions also it simply doesn't function. It justs out and pieces off our entrance!!! And in the place of experiencing out, as an l shaped sectional shoudl do, it encounters in on one another. All for $3000!!

And So I contact the shop plus they state that there's possibly nothing they are able to do bc it had been a unique order. I clarify the revenue lady and that I mentioned this and that I was informed how it'd match as well as the deliverymen stated it might not be achieved this way. They explained that I'll need to delay to keep in touch with my salesman and find out when they may do something. They recommended changing out an item or two-but the entire cause we purchased that one for a lot more $ was particularly bc of the item that doesn't function!

No decision by yet.


Offender: Raymour and Flanigan

Country: USA   State: Pennsylvania

Category: Furniture & Equipment

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