This company has no Customer Service what so ever, I was unfortunate enough to have to move out of my home at short notice and find somewhere to stay, as it was not a permanent address I did not up date my account with citi. I continued to pay them the amount each month which was a set amount on the same date each month, well when i finally did change my address I found out that they work on a 23 day cycle os the payments had only been paying late fees for the three months. I explainied the situation but no one was interested and no one coulf help they said that i had to pay the outstanding balance and they could not waive any of the late fees, so i agreed to pay the late fees and brought my account up to date only to find out that they had changed my plan for 0% to 30% I called and was told that this cannot be changed back.
This company is not caring and does not want to help even if customers are willing to work with them. DO NOT USE THEM THEY WILL SCAM YOU AND THE STAFF ARE EXTREAMLY RUDE AND TREAT YOU LIKE A CRIMINAL.
Also the harrass you with constant phone calls sometimes 8 times a day.
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