I just recently graduated college and secured a job in the Yonkers area.instead of moving all of my furniture from Michigan, I figured it'd be easier to buy new when I moved in. Almost two weeks prior to my move-in day, I had checked out a few different places around Yonkers and Bob's seemed to have the best price on their products and delivery. I called into the store to confirm they had the furniture I wanted in stock and that they could deliver it on my move in day. The associate I talked with told me that they actually recommended ordering online because I could get a break on delivery and because I was ordering so far in advance, they could guarantee delivery. I submitted my order of over $2,000. The next day, I received a call from Bob's to see if I wanted to upgrade to their "goof proof" insurance. I thought it was a good deal, but felt uncomfortable giving my credit card information over the phone, especially since I didn't initiate the call. The employee said she understood and said I could add it when I got into town. Well, on my move in day, it was getting close to the end of my time frame for using the moving elevator and I called to see what the status was of my order. I was told that I still owed $40 on my order and they wouldn't deliver until it was paid! After talking to a manager, she said they had made a mistake and would deliver it 3 days later. I told her this was totally unacceptable. They promised me they could deliver it on my move in day. She said she understood, but couldn't do anything about it besides give me a $50 credit untill the store manager came back into work, 3 days later. This still won't make it right for having to sleep on the floor and not have anything to sit on for 3 days while I try to get ready to start a new job. I DO NOT recommend that you shop here. They made sure to call me less than 24 hours later to try to upsell their insurance to me but, couldn't call to say I owed $40?!?!?!? I'm especially nervous, after reading more reviews, about what kind of condition my stuff is going to be in when I get it! Like they always say... You get what you pay for!
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