I ordered a custom duvet cover on 8/3/08. The time listed on the site to receive the merchandise was 4-6 weeks. I placed an iquiry about the merchandise on 10/3/08 saying that if I did not get the merchandise in 2 weeks, I needed to cancel the order (at that time it had been 9 weeks). On 10/30/08, I noticed the charge hit my credit card, called them immediately, and was told they only take cancellations via email. Subsequently I was told that custom merchandise cannot be returned. TOTALLY FINE, except 13-14 weeks is unacceptable for delivery time on a duvet cover that costs $659. They should have 1) contacted me to tell me it was backed up 2) offered a discount for taking almost 3x the shipment date and 3) offered the option to cancel.
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