Several years ago, the original Custom Shop, a national chain that manufactured custom-made men's shirts and had stores in malls and other locations around the country, went out of business. However, "The Custom Shop" of Toledo, Ohio bought the name and the marketing rights to The Custom Shop, including use of the logo. They also secured some of the old Custom Shop salespeople, such as Jim Steffani. Unfortunately, the quality of the merchandise, the workmanship and the customer service of today's Custom Shop, in my experience, are EXTREMELY poor.in fact, I feel like I have been totally ripped off by The Custom Shop. Out of the eight shirts I had made for me by The Custom Shop, two are defective. I also had a suit made for me by them, and even though it was returned for re-work several times, it still is not a great fit. Finally, I also ordered two pair of pants, but when I saw how poor the workmanship on the shirts and the suit were, I attempted to cancel the order for the pants. The Custom Shop ignored my request to cancel the order for the pants, even though I tried to cancel the order within days of submitting it. Then, when the pants arrived many weeks later, they were extremely poorly done — entirely too short! I returned the pants and demanded my money back, but they have not even deigned to reply. Jim Steffani has promised more times that I can remember that the Customer Service Manager and/or the President of The Custom Shop are going to write or call, but they never have. I've called and written countless times to no avail. This establishment has been absolutely awful to me. The quality of the merchandise, the workmanship and the level of service are severely wanting.
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