Usacomplaints.com » Furniture & Equipment » Complaint / Review: The Bed Store - Late delivery and bad communication. #344925

Complaint / Review
The Bed Store
Late delivery and bad communication

Because I discovered this site lately, I thought I Would add with this problem in addition to my current one. My partner and that I discovered a detailed-out high end Cali Double bed about the display ground of the shop in Hanford. I'd eyed it atleast per month before we purchased, since we were purchasing a a home and maynot afford it in those days. Effectively the mortgage dropped through and we got our ton deposit back, that will be what we used-to pay-off the bed. We'd been permitted to place a little deposit along about the mattress and choose it-up a couple weeks later. All our transactions using the guy there have been enjoyable. Your day we arrived directly into pay-off the mattress a girl was there instead. The nearest times provided were Sunday and also the following Tuesday. We planned a shipping for Sunday day (it had been Thursday subsequently), and we were enthusiastic. The woman visited the stock-room to double check our bed what where it had been said to be. Because we've the very best of fortune (not) with businesses, it had beenn't there. She stated it had been delivered to the Fresno shop because the deliveries start there plus they prefer to fill the vans based on area to create for easy unloading. Okay, good. That did not alter the shipping day, it simply was a little of the fear because the woman needed to create a few telephone calls to locate this out.

Friday arrived, and also the guy named me to plan a shipping. Delay, WHAT?! I stated we did, for tomorrow morning. He claims, oh we-don't have that point accessible, it isn't likely to function, which it'd need to be on Tuesday. I stated we were informed Sunday and we've organized to maneuver our additional mattress to some little room (that was no easy job considering everything we've for the reason that space). He ultimately wants to help make the shipping then. Sunday comes, with no shipping each morning. I get a ask my mobile phone in the real shipping driver who claims they FORGOT my bed in Fresno and were too much away to obtain it. Bull. How silly do they believe I'm? They clearly employed that being an explanation to not endure their end-of the offer, by passively accepting to anything and never pursuing through. I told them to contact my spouse athome and also to consult him to find points out since I have was in a location with poor party and desired everything looked after. I quickly called my spouse to ensure he did not back (he is also really passive) and also to atleast need payment of some sort because we'd previously transferred our mattress and had a sizable room within the grasp awaiting the shipping (we'd actually constructed the brand new headboard we got for this). My partner talked for them and we were guaranteed a $100 cushion. GEE, thanks. Nothing beats just one costly cushion in the centre of one's space to get a good-night's rest. I thought 2-$50 cushions might create more sense. They stated they'd talk to their supervisor and phone us back. We waited in the home to consider the phone call, and not received one. Sunday arrived, and we approached them the moment they exposed. The supervisor was not in however, therefore we waited hrs to get a phone they nevertheless did not understand what was likely to occur & most probable it'd be delivered Tuesday. AHA! The plot thickens. No body calls back that day-to verify, or on Friday, and Wednesday, my spouse needs to function as the someone to contact to discover these were providing it without actually informing people without a doubt on Tuesday. So that they got their method, we ultimately got our mattress (which stones, btw), and all-is nicely today.

We never got a totally free cushion, however they offered us a totally free bedding address which we'd elected out-of purchasing throughout the unique purchase of the mattress.

Often people get so swept up for making certain their item offers they your investment purchase is not truly full before client gets the things they requested for in a reasonable fashion. This turned out to be a lot of For That Mattress Shop. Buyers beware.


Offender: The Bed Store

Country: USA   State: California   City: Hanford
Site:

Category: Furniture & Equipment

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