I purchased a sofa from Pottery Barn in June of this year. It arrived in July with the wrong slip cover. I was told that the correct slip cover would arrive in about 3 weeks that never happened. It is almost September and still no slip cover. I call the design studio every two days and I have spoken with fifteen different customer service rep. They do very little to help me get the correct slip cover. All the say to me is to just wait. I asked for a tracking number and they would not give it to me. Every time I call I get a different answer about the slip cover. I will never purchase anything from Pottery Barn again, they can not deliver what the customer purchased or even care if the order is correct.
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