I purchased a sofa from Pottery Barn in June of this year. It arrived in July with the wrong slipcover. I was told that the correct slipcover would arrive in about 3 weeks, but that never happened. It is almost September and there is still no slipcover.
I call the design studio every two days, and I have spoken with fifteen different customer service reps. They do very little to help me get the correct slipcover. All they say to me is to just wait. I asked for a tracking number and they would not give it to me. Every time I call I get a different answer about the slipcover.
I will never purchase anything from Pottery Barn again. They cannot deliver what the customer purchased or even seem to care whether the order is correct.
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