I recently bought some linens online from Pottery Barn. When they arrived, I was not happy with the color or the quality. When I called to return them, I was told they were not returnable because they were '99' items. I e-mailed customer service and was told again they were '99' items. When I said I did not see any '99' in the item number, they explained that all sale items with prices ending in '99' are not returnable. Of course, how silly of me; everyone knows that if you buy a sale item with a price ending in .99, it is not returnable! They sent me the link to their refund policy page, and there it is in paragraph 2, sentence 2.
Since I do not think most people would realize that they need to be aware of how the price of an item ends when ordering online, I would like Pottery Barn to indicate to the customer before they submit the order that the item is not returnable. This is not a difficult programming task (e.g., if index (price, '.99') then put "This item is not returnable"). The current practice is deceptive and not an indicator of a company concerned with customer service.
In conclusion, beware when ordering sale items online from Pottery Barn, and be aware that the dreaded .99 ending on a price indicates the item is yours forever!
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