I purchased an item from Pottery Barn online and had it monogrammed. No problems on the time it took to receive but when I got it the monogram was a joke. I am really surprised it ever left the company looking the way it did. I wish I took a picture of it. The last initial was barely readable and ...
Pottery Barn has the worst on-line ordering system and I know that there are lots of unhappy customers because of their lousy, outdated, worst computer on-line system mainly with their back-order ordering. On top of that have customer service agents who are either rude or know nothing. I have ...
I ordered wool/jute rugs from pottery barn The rugs arrived and were placed in my home. I began having health issues as soon as the rugs were placed in my home. The rugs apparently contained some type of mold or mildew or pathogen or allergen or toxin which is causing a severe reaction including ...
I recently bought some linens online from Pottery Barn. When they arrived I was not happy with the color or the quality. When I called to return them I was told they were not returnable because they were '99' items. I e-mailed customer service and was told again they were '99' items. When I said I ...
Think ordering and getting a sofa from Pottery Barn is going to be neat and easy? Think again. My wife and I ordered a slip-covered sofa, totaling right at three thousand dollars the third week of January. We were told 8-12 weeks. We finally got an email from them (which we believe was deceptive) ...
I must say that I like Pottery Barn and their furniture and customer service. For a chain this big with so many issues that can come up they do a good job of being polite and having professional employees. Share your Pottery Barn customer service and shopping experiences with MeasuredUp and you ...