Do not shop at Finger Furniture! They will take your money and you will have to fight to get your product. My husband and I paid cash for a living room set (sofa, loveseat, chair, and ottoman) in Nov. We were told some of the items were not in stock, but coming in 10 days and given a delivery date. The items didn't come in nor were we notified, until we called to confirm delivery. I left several messages with my sales rep, all went unanswered. We found all these complaints and an answer from the assistant to the President, Cindy. Whom I called right away. I was told it would be another week until the items would be in the warehouse. I was offered a refund (which I didn't want, I just wanted my furniture) or 10% discount. I accepted the 10% discount and continued to wait. Finally on December 21, I received my sofa, chair, ottoman... But no loveseat. I was told the loveseat would be here January 19.in the meantime, I realize I don't have all of my throw pillows and the ottoman has a place where the seam is not completely closed. I again called Cindy and she sent our a repair person to work on the ottoman, which was an unsatisfactory job and said she ordered me pillows. When I made yet another complaint regarding the ottoman, Cindy ordered me a new ottoman. I called on January 21st when I had not heard word on my loveseat only to find out they didn't expect to have it until sometime in March.
My sales rep called to communicate this information and offered a floor model of the loveseat and said he had reserved it. We agreed to take it after we went to the Humble store to inspect the condition. The next day I received a call from the Sales Manager at the location I purchased from called me only to say there were no loveseats in any store... Even though the day before, I had sat on it. The manager was to look into this and call me back the next day... Which he did not.
My sales rep coordinated the pick up of the floor model and contacted me with a delivery date of 2/1.in the mean time he pulls the pillows we were missing for us to come to the store and pick them up. 1/31 I receive a call stating my delivery time would be between 11 and 2 on 2/1 (today). Then we get an automated call stating our delivery would be Saturday. Which is it Friday or Saturday?!?
We call and speak to our sales rep who then explains they are delivery the loveseat Friday (today) and the ottoman Saturday... Strange! This morning my husband calls the delivery line and speaks with someone who tells them tehy can combine the items and deliver both today. Great! Except they haven't called or shown up. We have called and got no time on when they are supposed to be here and have even been told the loveseat was still at the other store, even though we had been told earlier it was loaded on a truck.
Do not waste your money at this store!
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