Bensons for bedrooms - Kingsgate East Kilbride department.
Our experience with Bensons for Bedrooms is extremely like the additional criticism about their insufficient support and defective products on this website. I just want I'd read it prior to making a purchase at our regional department.
We settled beforehand for 2 models of bedroom drawers that have been to become gathered in the store. About the evening - 22nd May I went directly into spend the total amount and was informed that my spouse might gather them in the back-door but in the future upstairs (Bensons is about the first-floor of the Harveys store) towards the table within the first occasion. While my partner came he was informed from the manageress that she'd organized for that products to become introduced upstairs (why?). Both containers were plainly designated 'Two-Man Raise' 'Large' 'Watch Out For back injury'. My partner was informed to check on using the Harveys Store Manager to consider the containers along within the raise. The Harveys Supervisor declined stating the raise was to be used from the handicapped and individuals with kids in cartis. The Bensons Manageress subsequently informed my spouse that there is nothing she might do and my spouse and his buddy needed to manhandle the containers down complete trip of steps on an open stairway through the center of the shop.
As we had both containers house we exposed the first ever to discover the side-panel had a broad space in the primary area of the housing and wouldn't remain flush. Consequently the drawers couldn't match onto the athlete.By this time around we were fairly sick and tired of Bensons and that I telephoned the shop and recommended the Manageress the products were defective and we were rejecting them. I also stated we needed a complete reimbursement as well as for them to gather the defective products from us. She offered me the phone amount of the Client Services division within their Hq and stated the shop didn't handle grievances. Following day, Customer Services stated that just the shop might manage discounts and focused me for them again. I described my disappointment and he or she stated she'd consult with the shop and obtain them to ring me. After several telephone calls and another trip to the shop I had been informed that just A Place Supervisor might approve a reimbursement plus they might attempt to obtain a your hands on them-and I would like to understand. Per week following the initial criticism, I had been named from the Manageress to express that she'd informed the Region Supervisor anything and "unfortunate for me personally, he's didn't provide a reimbursement". No cause was handed and he or she recommended me I ought to create for their Hq. I rejected and informed her that I'd be calling Trading Standards.
Trading Standards have experienced simply no reaction what-so actually from Bensons for Bedrooms to three characters they've delivered to them and we're today along the way of increasing a Little Claims Motion against them. Today five months later, I still have their defective product resting in my own storage plus they nevertheless have myA3300 without any result in view for this annoying experience.
Please believe cautiously before coping with the corporation as though any issues happen with any products or support they don't seem to have any system or team educated to assist clients or cope with grievances, discounts or provide any type of fulfillment. I'll not have any transactions with this specific organization again and desire to inform as numerous others as you can to allow them to prevent this expensive and frustrating experience.
Really,
Lorraine
0 comments