I live 5 miles from the buger king in hadley ma. I drove there twice in one week, and both times they forgot something from my take out order. I went back to speek with the manager. She opoligized for the mistake and wrote my name in the managers book. She explained that I could return any time and recieve my order again at no charge. So I went in today to recieve the food. The girl at the counter acted very put out by my request. She called on the manager that was on duty to help me. She went into the back to retrieve the book. When she came back she asked when this happend, I replied last week so she went to get a different book. She came back and said my name was not there. Now there was a very big backup on the line waiting to order, this made me uncomfortable. The manager now said I was not in any book. I watched the previos week when the manager put my name and order in the book! This manager now asked what was your complaint? I explained that I did not want to have to relive it again I was just looking for what I was promised. Again she said you are not in any book so I can not help you. I was very embaressed at this point, because the entire restaurant was looking at me now, and I did not bring any money because I did't think I would need it. I had to at this point leeve and go home for money for lunch. I took that money to the place I will be going from now on Mcdonalds!!!
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