I just had to get this out there after after being shocked by the lack of customer service I received from Wal-Mart. Here is my story:
I went to Wal-Mart yesterday and purchased some ground turkey logs to use to make turkey burgers on the grill. Well I cut open the package and squeeze the meat out into a bowl and I am immediately met with a very fowl odor. Actually that description doesn't do it any justice. This completely REEKED, like to the point where I'm boderline gagging. I look at the meat at its a light green color. I look at the package and it says use by 6/7/10. It is 6/14/10. Completely disgusted I put the rancid ground turkey into a plastic bag and tie it up and then I put that bag inside another plastc bag and tie that up and put it outside in the trash where it will have to sit in the blazing heat for 4 days before my trash is picked up.
So I get the phone number to the store from my receipt and call them. I explain the situation to a girl there who tells me to bring the meat back to the store. Uhhh, ok I'm not carrying rancid meat with me and putting it in my car. She says she understands, can I at least bring the package. Again I explain this was a ground turkey roll and I am not going to fish out the package which again would contain bits and pieces of rancid meat. She then says ok, that is fine just bring in your receipt and "we will take care of you." I take down her name and write it on the receipt and tell her I won't be able to go until tomorrow. She says that is fine.
So I go in to the store store the next day and go to the customer service counter. I explain the situation and give my receipt to the girl working at the counter with the name of the girl I spoke to written on it. She immediately just starts shaking her head and saying no, you have to bring in the product. I again ask her to use common sense and consider that my product is rancid fowl smelling meat that I immediately threw away packaging and all. I spoke to the girl whose name is written on the receipt and she told me it would be fine to just bring in the receipt and she acknowledged she knew her but then says well she knows we cant accept a "return' without the product or packaging.
At this point I tell her look its not about the damn $3 or $4 its the fact that I bought a meat product from the shelves of this store that had expired a week ago and stunk up my entire house and had me on the verge of puking and someone needs to know about it. She says hold on let me get my managaer. Manager comes over, I again go through the whole story and get well I'm sorry but without the product/packaging there is nothing they can do. I then tell him they are going to lose a customer over this and he just keeps repeating the same lines. I walk out disapointed and amazed that they would actually treat their customers this way. I am now officially done shopping at Wal-Mart for ANYTHING.
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