Usacomplaints.com » Foodstuff » Complaint / Review: Subway - Customer Service. #502885

Complaint / Review
Subway
Customer Service

Original Message Sent To Owner... STILL no response back to me: Date of Visit: August 30th. Time of visit: 8:15PM.

Dear Mr. Sunny Badel,

I am writing to you today about your Subway store in Clementon, NJ. My wife and I just moved to Clementon 2 weeks ago and we are big time fans of Subway restaurants. This was our first time visiting this location. It was me, my wife and our 2 best friends. I usually always get great customer service at Subway restaurants. I'm sorry to say that my wife and I won't be dining in your restaurant anymore after the last experience we had. Though I can't speak for my friends, I will strongly encourage them not to as well. First off, the man and women that was working at the time did not greet us with a warm welcome at all. The second we walked into the door, we got a dirty look from the both of them. They obviously were not happy to see more customers come into the restaurant. As we were ordering our food-we all felt rushed as if they were just trying to get us out as fast as they could. No soup was available at the time. When the man was making one of the subs he made a comment about Subway's buffalo sauce saying that "Subway waters down their buffalo sauce, they are cheap ass mother F*ckers." I'm sorry, but even though I am an adult, I don't think that cursing in front of customers is very professional to say the least. When we were paying for our food, the same man asked us "Is this for here or to-go?" and I said "it's for here." and he replied back with "No, it's to-go... We're closing in 15 minutes." So I just said "OK". After we got our drinks and were about to leave we noticed that people coming in after us were sitting down to eat and the employees weren't saying anything to them. Heres the thing... The employees were both African-American and all of us were Caucasian and the people they let sit down after us were ALL African-American. Now tell me why I shouldn't feel one bit of racial discrimination? After we left the restaurant, we looked at the window to read the hours and it said that this location was suppose to close at 9:00pm! Why were we kicked out 45 minutes before the actual closing time? It does not take that long to eat subs. Like I said before, I WILL NOT be coming back to this location. Thank You for your time! - Clementon, NJ


Offender: Subway

Country: USA   State: New Jersey   City: Clementon

Category: Foodstuff

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