I was with Sprint PCS for over 6 years. As with other reports I have read here, the problems really began when I got a phone for my adult daughter. Sprint started turning us off on a regular basis for things like "reaching 80% of our credit line, " when we had not exceeded our credit limit or gone over our minutes.
In June I contacted Sprint while on vacation in Virginia after one of these turnoffs. During the conversation, they told me they would give me nights starting at 7:00 P.M. If I would sign another 2-year contract. I agreed to this and operated under this assumption for nearly a year.
In my bills just kept getting worse. I monitored the minutes on both phones diligently, but strange charges were always being shown on the bills for each phone, in amounts of $10 to $33. I found out from a Sprint CSR that I did not have nights and weekends starting at 7:00, as promised. The only GOOD news was that I didn't have a contract until June and could get away from them!
Then, the really absurd happened when friends and relatives starting telling me they called me but got someone else. Additionally, I was receiving voice mails from people in Spanish, which I do not speak. Finally, I called my own number and heard another woman (Hispanic) give the greeting on MY phone! I mentioned this to Sprint, but they said I would have to fix it myself, which I never did because I was ready to call them up and cancel as soon as I got another service and planned to call to cancel and let Sprint hear the message that had been recorded over mine.
I finally got other service in early August and could not get Sprint to turn it off unless I paid them a so-called "past due" fee of $34, which they refused to take over the phone because in past years, my credit union had routing problems with phone payments and, of course, through no fault of my own, I was put on Sprint's list of people who could not make check-by-phone payments. This was so ridulous because, month after month, they would take my checks in the store on the same account and never had any problems.
Sprint did its usual cutoff, but kept charging me, telling me I had to pay the $34 to get it permanently shut off. I work in downtown Dallas and have to travel about 20 miles to a Sprint store that is closed by the time I can get there from work. My only option is to go in and stand in line on Saturday.
Finally, on my third attempt at getting my service permanently shut off, I went into the store {about 10 days ago on a Saturday) and gave them $50. The salesperson assured me that this was enough money to get it shut off permanently. After making the payment, I said, "Now, I want to shut off my service permanently." The salesperson told me he could not do that, until the phone was turned back on and that I would either have to come back to the store or call Sprint customer service after the service was turned back on. This would take 2-4 hours. The phone was never turned back on, even after 10 hours, so I called at about 10:30 P.M. That night. I waited 21 minutes and 6 seconds, at which time, a message came on that they could not take my call and cut me off.
I went directly to my computer and filed a complaint with the BBB in Kansas City. What a surprise! It seems they are so bad, the form is customized just to fit them.
I have every intent of paying Sprint, but only what I owed them at the time I requested they shut off my service. I assume they are still charging me monthly charges (and likely plus those "mysterious" charges). I believe they will keep doing this, trying to ruin my credit or force me to come back, like a scorned lover.
I will gladly join a class action or whatever anyone else comes up with, but will not continue to be ripped off.
I highly suspect I may have been paying for the Hispanic lady's service.
I couldn't believe I was treated like this after 6-1/2 years as a loyal paying customer. Guess that shows what I know about loyalty — which is that loyalty is only for the consumer and NOT the companies.
Anyone please feel free to contact me. I want to strike back!
Brenda
Rowlett, Texas
U.S.A.
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