At the end of August my Mother was down to one unit on her pre-paid Trac Fone so we went to the store and purchased another 100 unit card. On returning home and getting ready to add the air time I noticed that she now had 49 minutes. I added the 100 units and went to 149 units. She used 6 units overnight and in the morning only had 20 units.
On September 1 we purchased a 200 unit card online giving her 220 units. She used 9 units. We then did not use the phone for the holiday weekend. On Monday night the 6th she tried to use the phone and had 0 units. I placed my fourth call to Trac Fone and was told that I had to send the phone back to trac fone (at my expense) and they would investigate the phone and then send it back at which point I could call again and they would re-add all the time that was lost.
I aske if we could put some of the time on my Trac Fone that was past the due date but was told the only way to do that was to purchase another air time card reactivate the phone and then call back and some "inconvenience" time would be added. I too was refused a call back from a supervisor and was told that they were not able to call out of Trac Fone.
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