I placed an order for an Apple, i-Pod on Monday morning, July 26. As it was an expensive item, and since it was an anniversary present for my husband, I paid an extra $12.00 for 2-day Fed Ex shipping so I would have time to verify the quality of the item.
On July 29th, after multiple request for a shipping status update, I had not recieved the shipment or a response as to an expected date of shipment. On July 29, I submitted a request via the company customer service website to have the order cancelled. I purchased the i-pod elsewhere. (Buy.com doesn't bother to list a customer service telephone number. E-mail is the only way to contact anyone!) I received no response.
Despite my cancellation request, the package was delivered to on August 2nd. I refused delivery and sent the item back, unopened, and requested a refund, both via e-mail, in an on-line submission through their website, and in writing via US Mail. I tracked the return of the package via Fed Ex and know that Buy.com recieved the package on August 9, signed for in their returns department by A. Sanchez.
Still, 2 weeks later, I have not received a refund and continue to get the "run-around" with their customer service. Company policies of Buy.com dictate a refund will be issued within 9 days of return. Despite multiple requests for service, assistance, and an indication of when I can expect a refund ($307.98 to be exact,) I have gotten little response other than mass generated e-mail and "customer service" canned replies. I have taken the dispute up with my credit card company but want others to be warned.
Buyers be ware of the sub-standard customer service and fraudulent billing practices of Buy.com.
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