I purchased a T-Mobile phone from Best Buy along with the extended warranty plan, which cost as much as the phone. My phone no longer worked, and I tried to exchange it.
Best Buy informed me that they no longer carried T-Mobile phones, and it was not their choice to end relations with T-Mobile. They stated that I could purchase a T-Mobile phone from another retailer and send in the receipt for reimbursement for the original purchase price.
I tried to do this at a T-Mobile store and other retailers, and was informed that I could not have the phone for the same amount that I purchased it for since I already had a contract. I would have to purchase the phone "outright", which far exceeds the reimbursement I would receive form Best Buy.
I then spoke to a Best Buy manager and he stated that he couldn't do anything for me. He only offered the reimbursement by mail for the original price of the phone. I tried to explain that that since I wasn't purchasing a new contract, I would have to purchase a phone outright at almost double the cost. I shouldn't have to pay another $100 for the same phone which I have an extended warranty plan for from Best Buy. I am disappointed that Best Buy will not honor their extended warranty that I was told would solve any problems that might occur in the future with the phone. Since they no longer carry T-Mobile, I am punished, and have a useless warranty. I have used the warranty before on another item, and I walked out with a new replacement in 5 minutes.
Under normal circumstances, the extended warranty from Best Buy has worked great for me when my products had problems. I have been treated poorly and made to feel incompetent. I was contacted by their corporate center and left a 20 second message stating the exact same things, that they didn't choose to not sell T-Mobile phones, and I could get a mail in reimbursement by sending in a receipt of a new phone for the original purchase price when I started my phone contract.
Now I have no phone, a monthly bill on no phone to use, and I won't pay double for a phone that has an extended warranty that is sold as a "cure all" for problems. For some reason I can't get anyone at Best Buy to understand my problem. The worst thing is that the manager at the store basically told me that he couldn't do anything, and was trying to exit the conversation as fast as possible.
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