I know verizon may be one of the best carriers for service, but for customer service they truly sux!
I have two accounts with them and had contacted them about temporarily disconnecting one account because it would not be in use for the summer. I asked that when I wanted that line resumed would it be a problem. They said they could accomodate my request with no problem.
When I called to had the line started again, they said that I had terminated the contract. When I said I didn't, they said they that they had and I would have to pay a deposit! Not only that, but they disconnected my other line which had a zero balance.
I was bounced back and forth between the finance department and supervisers who each would tell me something different. Not only do they not care and are rude, but they don't know what the hell goes on within their on company!
Before you respond, you may have had better luck with Verizon, but that just what it's been. Luck.
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