Failure Of resolution: I have had my phone for a little over a month and a half. During the time that i have had my phone, i have been though 5 Samsung Galaxy S II. I have called in to sprint over a dozen of time due to issue with the brand of phone. They would exchange the phone as procedure says. Understanding that they have procedures i have always been open to the suggestions that have given me. After being into sprint over 5X to exchange the phone for not working properly" camera doesn't work, not connecting to the data plan, and force closing. "I then decided to call and make a complaint to see if this would bring a resolution. I have made a complaint with customer service for sprint. I also have made a complaint with the tech support team for sprint. It wasn't until today 4/5 when i went in again to pick up my phone from the sprint Sahara location @ 3862 West Sahara Avenue Las Vegas (702) 257-5717 were i spoke with the store manager Joe Salomon. He was rude and condescending in every was imaginable. He did nothing for me basically told me that if i didn't like the service oh well. Note that i pay $425 a month for something i cant use or use for a bit and stops. Not only as a manager did he fail to help me but was very discriminating against me and my husband for being a homosexual and of our my husbands age. Today i still have the phone that continues to not work and have to continue to take it in due to lack of resolution. I have followed every procedure that was told to me and the last procedure told to me was an exchange of brand of phone and the store refuses to do that?
P.S.
Thank you for taking the time to read this.
Joshua Steven Hackle
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