I had purchased 4 of these units, I gave 1 away as a gift to my Grandmother and have recently found out she has not even opened the box yet and the other 3 I kept, 2 smaller units and one of the 2 Lg units. I have only used 1 small 1 in my room this year that has worked fine and the larger 1 in the main living area.
Approx, 2 weeks ago the larger unit smoked up my whole house while I was in the bath, the entire front is completely melted and caved in. When I came out of the tub I ran the best I could I am legally disabled with a broken back through my smoke filled house to pull the plug and stop it from going into flames.
I called the company the following day and they insisted the best they would do is replace the brand new unit I purchased with a refurbished unit and they tried to make me pay charges, when I refused to pay those charges and told them what had happened they were willing to waive them and send me a payed return reciept.