In December my wife and I purchased a headset for my sons christmas present. Even though the cost was $199.00 we were told by the sales person that the Beats by Dr. Dre were the best because of the sound quality and the warranty. We decided to go ahead and purchase this product as this is what our 14 year old son really wanted.
The salesperson had us listen to them and explained how the warranty worked on this product. We informed that they carried a limited 1 year warranty and had no problems with the product. If we wanted complete piece of mind we could purchased there extended protection plan for $39.00.
The floor salesperson informed us with the protection plan if we were unsatisfied for any reason we could return the product for a refund, exchange for a new one and even upgrade the product for the price difference if decided he wanted a higher end product. How do headphone get to be more than $199.00? I found out they do.
I have never be been a believer in extended service plans on top tier products. My experiences have always been, if you purchase a quality product you shoulnt need to shell out the additional money. Your already paying a premium. At that point my wife and I agreed that the protection plan was not necessary.
When we got to the check out line the cashier once again offered the extended protection plan. She repeated what the floor salesperson had told us. Even though it was very busy during the Christmas rush she spent extra time explaining the extended plan and how it would be a good idea because on this product if at any time in the first two years we could return it for a refund, exchange it for something else and for a two year period if anything happened to them they would just replace them. We got suckered in. We spent the additional money.
When asked for a copy of the plan (this is where we made our mistake) the cashier continued on about what a great protection it was and alls we would need to do was bring the item to any BESTBUY (should be called WORSTBUY) and they would honor the warranty.
Only 6 weeks after my son recieved the Beats they fell apart. A "premium product that falls apart after 6 weeks? I told my son not to worry that we had this great protection plan. When he was told this he was happy as he was going to spend additional monies that he had saved to upgrade the product.
Here is were the problem begins. WHen we went to upgrade the product we were told that we would need to purchase another protection plan??? When asked if this was due to the upgrade, I was informed it was not. Even if I had exchanged the product for the same product I would have to buy another service plan. What a scam BESTBUY has. Sell product for hundreds of dollars that fall apart in 6 weeks and then exchange them and charge every time for anothe rextended service plan.
I askes to speak to a manager to resolve my problem and they send out some you snot nosed kid (Ryan???) with the IQ of a rock. He apologized that the store personnel had told me I wopuld be worry fee for two years but that was not "actually" BESTBUY's (WORSTBUY's) protection plan provided by their Geek Squad (RIP-OFF SQUAD).
WHen I has decided to just exchange the product and forget about doing anymore business with BestBUY they continued to sell me a new protections plan. Now I was pissed!!! I took the replaced product and left with my dissapointed 14 year old.
Upon getting into the car I decided that I had had enough since this was my second bad expience with BESTBUY with a product less than 6 months old in the past year. I decided to go back into the store and demand a refund. As the cashier I was dealing with was processing the refund the same snot nosed manager walks up and interupts. "We will not give you a refund as this is not part of the protection plan".
I accused them of being liars and thieves. AT this point he asked me not to use profanity. "This is a family store and we will not tolerate that kind of language". I turned the the customer in line and asked him if I had used any type of profanity. As I was upset I was unsure if I had at this point. The man stated " if you had sir the entire store would have heard it, I'm standing next to you and didn't hear any profanity". Looking at the manager he just shook his head as to say your wrong.
The manager stood his ground and refused to issue a refund for the Beats headphones.
It's obvious that this whole extended service plan WOSRTBUY offers is a scam!!! The worst part of the whole thing is it is apparent that they train their staff to mislead people when selling the product. Especially during the holidays with alot of temporary help I'm sure they don't tell them the whole story. It would be better if the told their staff Rip-Off the customers and we'll pay you part of the extended plan. This actually seems to be how they train their personnel.
This will be my last bad experience with WORSTTBUY!!! The only saving grace is the power of the internet and great sites like this that the public can actually expose liars and thieves like BESTBUY.
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