TiVo is a scam. Called to cancel my service and then following my account for a few months and everything was fine. Then they started charging my account $12.95 with out my knowledge and they owe my 18 months of credit. Called in again to make sure my account stays disconnected and the conversation escalated to two supervisions where neither would give me my money back. The first supervision was rude and first claimed that I didn't actually want to cancel the service but that I was thinking about upgrading. He kept lying during the conversation saying he could only give me 90 days worth of credit just like the agents and then later saying he could only give me 6 months proving he had the ability to an extent to give more than the 90 days he initially claimed. He then said he would have an executive call back would give me my money back after I pointed out how he could be so easy to promise that and end the call when he didn't have any of my new info and all my info on the account was old so the executive had no way to contact me. He said they would call me tomorrow on a Sunday when e then said executives are only available Monday through Fridays. They could see that I haven't used the device in 18 months when I initially called to disconnect my service and the supervisor employee 36696 Aaron wanted to pull up the call from that day to analyze it with me in order to determine if I would get even any credit back. They acknowledged that other people have done through the same thing and the same customer service. They stole over $200 from me and know it but are fightinh against doing so.
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