I loved going to HD. I loved how friendly the employees were, and I loved just browsing and finding new ideas for the garden and around the home. Then it happened! An employee made an error. In an attempt to fix it, the managers gave me store credit for the huge overcharge (three cards totaling $1,200). I used the credit to purchase various items for my landlord, my daughter, myself and my mom. When the items did not fit, were defective or were not what they wanted, I simply returned them with receipt in hand. No problem, they told me.
Then I was frozen and forbidden to return anything for 90 days, even with a valid receipt. So my very busy daughter had to drive 40 minutes one way to the nearest HD to return the items I had purchased for her. With receipt in hand she should have received about $200 in store credit (she returned four Exhart Solar Gopher and Mole Mover Electronic Stakes that cost $99.88 plus tax and one Rigid 100' contractors extension cord that cost $90 plus tax). Nope, that did not happen. Even with the original receipt, they only gave her their sale prices, so she received only $115. That ticks me off! Managers can do nothing. They said it is corporate policy and the decisions are made by a third party.
OK, HD headquarters. Hire third parties who do not give a hoot about your loyal customers. This one has hit the road. Lowe's, here we come.
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