Verizon sold me the Motorola v60c in which the antenna kept breaking off. After several times going back and getting it fixed I demanded they exchange the phone for one of equal value.
Every time the antenna broke off I lost all communication with my clients and I had to hurry over to Verizon, which also took time out of my busy schedule.
Verizon refused to exchange the phone and said I had to keep going back to fix the antenna. They admitted this was a common problem with the antenna but I could no longer afford losing business.
I paid off all of the service fees I used and cancelled the contract. They in turn charged me for the cancellation fee and I got stuck with two (six month) old phones.
I refuse to pay the cancellation fee and I have decided to file suit against Verizon. I am currently with Sprint and have the Samsung i330 which has a sturdy antenna with absolutely no problems.
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