Basically, I have tried to deal with the Mitsubishi Customer Service Dept. Regarding the white and black spots appearing on my television screen. Apparently it is a DLB chip that has malfunctioned. The service provider stated that it has happened a lot. The service technician stated that Mitsubishi will handle the problem by giving a deep discount on a new television of the similar size or ordering the DLP chip and having it installed by one of its local service technicians. However, they have offered me the DLP chip under the condition that I pay $195.00 to have a Mitsubishi service technician install the DLP chip. I paid $2,700 at HH Gregg slightly over 4 years ago for this television and for it to go bad so quickly, it seems they would want to repair the television without any charges to the customer as a kind gesture (customer loyalty). However, I have spoken to several representatives of Mitsubishi on several different occasions (one specifically named Fred) to only tell me they can't do anything. It is a manufacturer defective product and it wouldn't surprise me the next thing that happens is that it catches on fire. I am sure they would careless. If there are any attorneys out there handling a class action against Mitsubishi for this defect, please contact me immediately. I would like to be a part of a class action. I've been without a perfectly operating television for months (April). I am going to the news media to see if they can do any broadcasting on their news cast to convince new Mitsubishi customers about their loyalty and the defective product.
0 comments