Complaint / Review
Brookstone
Brookstone "Smart Set" clock

I purchased a "Smart-Set" time from their website. The advertisement stated that you'd never have to alter it for daylight savings time! Whoa! Good idea! I purchased

Then Your gummit transformed regulations re when DST gets into and out-of impact, and also the clock, in the place of having to be modified never, today must be modified not TWO, but FOUR-TIMES EACH YEAR: Once when it instantly changes in the incorrect period, on the other hand when it requires to alter but does not, on the other hand in the next DST day. Therefore FOUR TIMES EACH YEAR in the place of twice, the precise reverse of exactly what the item guaranteed

I tried to come back it plus they stated, "No, it has been out-of guarantee for over annually." I stated, "But this isn't a guarantee problem, itis an issue of the defective style and also the item is outdated after simply 2 years!"

They said they "could not do something about it". All of us realize that "can't" means "wont" which may be the illness on most contemporary businesses. They're short-sighted.in the place of state "Yes, you realize, you've a place. I will provide you with $15 towards a brand new time." Then I Would proceed inside, without doubt discover another thing to purchase aswell and in the place of DROPPING A PERSON BECAUSE THEY DID, they'd be getting a faithful client for a lifetime

However when a business doesn't remain behind its DEFECTIVE and today USELESS item, they're essentially stating, "We do not care." Which is obvious Brookstone no further cares about promoting top quality items, or about maintaining its clients.

You know what, Brookstone? *YOU* LOSE

I'm composing this all around the internet, and am informing all my buddies about the way you do not stay behind your items. You have to be Republicans! SHORT-SIGHTEDNESS may be the illness of our contemporary corporate world. I recall when at Brookstone, "the client was usually correct" plus they'd walk out their method to a) market QUALITY items; and w) MAINTAIN THEIR CUSTOMERS RETURNING by encouraging to back-up their products with generous and smart return policies.

Too bad. Another company eliminated just how of a lot of others: short-sighted thinking, forgetting that return clients are their life-blood. See ya later, Brookstone. Gee, I really hope that you don't walk out company!