During 2010 my fiancee and I shared a T-mobile account consisting of 5 phones and numbers. One for her, one for me, for my son and her daughter and one for a close friend of the family. We split briefly towards the end of 2010 and she had 3 of the five numbers suspended as she no longer had the numbers. I tried (with her assistance) to get my number transferred to a new T-mobile account. We ran into the typical 'run around' in doing so, and ultimately could not get T-mobile to release the numbers without a $200. Cancellation for each line being removed.
My fiancee called T-mobile back to have the numbers removed in February. She was told the same thing, that a $200. Per/line fee would be due, but if she waited until her contract was up in May that she could renew her own contract with all the suspended numbers removed at no charge. The numbers had been suspended since December already.
She left instructions (and they claimed) to have 'denoted' her request for account renewal in her file. May comes around and T-mobile auto-renewed her account with all five numbers. Discovering this in June's billing, she attempted to contact them and have them reverse what they had done, as she had not authorized any renewals at all. We were back together by this time, and since I had already been forced to get a new phone and new number (that was not a t-mobile affiliated number), we wanted to get our accounts cleaned up and back together.
T-mobile refused to reverse the account changes, stating that she owed the $200.00 per line deactivation fee as the contract now ends in 2014. Despite their records showing that she called, and that she had asked for the account to be renewed without the additional lines, they refuse to reverse the account renewal without her paying these ridiculous fees for lines that have not been used since December.
They then began taking money from her bank account. Large sums at first of $170.00, then $221.00 (approx) - which occurred over several months. All this time she (and I) have tried calling their customer service, and all this time they have either refused flat out to reverse their actions, or played the 'transfer game' with us by passing us on to someone else, and then ultimately hung up on. We have tried for months and months to get this resolved.
Now it has gotten even worse.in the past, they were paid via a Chase bank account, regularly. Once and only once did they get paid over the phone using our Fifth Third bank account. That was in February. Since this dispute became 'heated' in the past two months by their actions of unauthorized withdrawals (we have called Chase bank and filed a complain against T-mobile and had removed all automated withdrawl access from T-mobile to that account) - they have now hit our Fifth Third Bank account using the card that was given them in 2010.
Then they had the kohonas to send her a text message stating that she (my fiancee') authorized this withdraw. I assure you, she had not.
We are now seeking litigation against them, and I am about to try my luck calling the CEO's office directly. If there are any attorney's out there that would be interested in assisting us with this, please contact me. Unfortunately we are not considered in the 'upper-to-middle-class' of citizens and cannot afford high attorney fees, so please only those that can accept pro-Bono work. I can assure you though that this is virtually an open and shut case of harassment and fraud on the part of T-mobile. They were never - ever given authorization to withdraw from the Fifth Third Bank account, nor were they given authorization for repeated withdraws of varying amounts from her Chase Bank account.
As a result of T-mobiles actions we now have to cancel and close her Chase Bank account completely, reroute all other automated withdraws, and close out her Fifth Third Bank card to prevent future withdraws by T-mobile. HELP US PLEASE!!! They cannot be allowed to continue this type of practice; not to us nor anyone else!
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