Less than 4 months ago we purchased a Direcway Satellite system for our computer. We live in a rural area where Cable and DSL and not provided yet. We watched the Demo on their parent companys Satellite "DirecTV" and it was amazing how fast it worked on the infomercial.
However once installed we learned a fast hard lesson in bait and switch. This system is barely faster than dial up if at all. It is very undependable. If the sun is not shining and clear skys from here to the provider there is no service. We have called many times, we even tried to return the system. They told us we could return it but it would cost us $300.00 for someone to come out and remove it from the roof of our house, and then we would need to hire a roofer to patch the holes left from the bolts that atached the dish to the roof.
Needless to say we were not going to pay them anymore after already giving them $500.00 for the system, plus $150.00 for the so called free instalation. Now they are still billing us. We cannot get them to take our calls at all. I would suggest anyone considering this system or company to stick with your current form of connection.
0 comments