Hi my name is Skip,
Back in November 6th I had purchased a case for my iPhone4 that was currently not available in USA. Made notice that the purchase was an internet company that was located in Hong Kong and thought nothing of it. The purchase amount was for $18.99 which includes shipping. This may not seem like a lot of money to be typing up a hour long report for but to me it is money hard earned and thrown away to unprofessional merchants and do not honor and respect my time and money.
After 9 days I did not here anything regarding my order so I emailed the company about my purchase. I am including the ONLY response from this Chinese company in Hong Kong, which was stating the obvious then no response since. The email reply was that they are out of stock and waiting for another batch to come through and will be sent. This was on 11/18/10 (12 days after the fact!) When I made the purchase it did NOT notify me that the product was out of stock as stated in the company's reply.
On 12/21/10, I wrote:
I am wondering what happen to my order that I had placed since Nov 6th??? When I 1st placed the order nothing about a back order was mentioned on the site nor the invoice receipt! I am now checking the website only to find the product I had ordered no longer exist. I would like to replace my order with Apple iPhone 4 back cover w / carbon-fiber look backing for $13.99 It's mind boggling to me that your customer service rep would blame the mistake on the the customer from previous emails. Please fix this mistake!
I have all copies and receipts of everything mentioned. I actually wrote them another email before filing this report and will keep you posted. Although i expect no response.
Skip
Hello Skip Unfortunately the back covers are on backorder and as such, is delaying your shipment. Our website has a limitation where it can only show either "in stock" or "out of stock". The backorder was indicated at the time of checkout as well as in the scrolling notice at the top of the website. Due to the backlog, all customers are effectively placed on a wait list to receive the product. However, we are starting to restock this product, at which point we will be shipping out your purchase. Your order will be processed once we reach your spot on the waiting list. We apologize for the wait! Steve ChanT: 852-6690-1830info@cnn. Cnhttp://www.cnn. Cn/
From: Skip S. [mailto: skip. [email protected]]
Sent: Monday, November 15 2:00 PM
To: info@cnn. Cn
Subject: Invoice ID: 181759, ITEM NOT RECEIVED. Item not received... Shipping address: Skip Sivadat3063 W. Chapman Ave. Apt 4110Orange, CA 92868 Search PayPal Search [Search] Log OutHelpSecurity and ProtectionSkip to main contentMy AccountOverviewAdd FundsAdd Funds from Bank AccountBalance ManagerAdd Funds from MoneyPakWithdrawTransfer to Bank AccountRequest a CheckUse Debit CardHistoryBasic SearchAdvanced SearchDownload HistoryReportsIPN HistoryResolution CenterView Open CasesTutorialsProfileAdd or Edit EmailAdd or Edit Bank AccountAdd or Edit Credit CardAdd or Edit Street AddressAdd or Edit Phone NumberMore OptionsSend MoneyRequest MoneyMerchant ServicesProducts & ServicesCommunityTransaction Details
Web Accept Payment Sent (Unique Transaction ID #7MW17186VS0317825) Original Transaction Date Type Status Details Amount Nov 6Payment To Cellular Nationwide Network Completed...-$18.99 USD Related Transaction Date Type Status Details Amount Nov 6Charge From Credit Card Completed Details $18.99 USD Business Name: Cellular Nationwide Network (The recipient of this payment is Non-U.S. - Verified) Email: info@cnn. CnTotal Amount:-$18.99 USDFee amount:$0.00 USDNet amount:-$18.99 USDItem amount:$18.99 USDSales Tax:$0.00 USDShipping:$0.00 USDHandling:$0.00 USDQuantity: 1Item Title: Cellular Nationwide NetworkInvoice ID: 181759Date: Nov 6Time: 17:10: 49 PDTStatus: Completed Shipping Address: No Address ProvidedContact Telephone: 714-389-3097Business Contact Information
Customer Service URL: http://www.cnn. CnCustomer Service Email: info@cnn. CnCustomer Service Phone: 852 66901830Funding Type: Credit CardFunding Source:$18.99 USD - Visa Card XXXX-XXXX-XXXX-7083
This credit card transaction will appear on your bill as "PAYPAL *CELLULARNAT". If theres a problem with this transaction, you can attempt to resolve it directly with the seller by reporting it in the Resolution Centre within 45 days of the transaction. Description: Cellular Nationwide Network[Return to Log]About UsContact UsLegal AgreementsPrivacyFeesSite Feedback Copyright 1999 PayPal. All rights reserved.
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Backorder.jpg
Web Accept Payment Sent (Unique Transaction ID #7MW17186VS0317825)
Original Transaction Date Type Status Details Amount Nov 6Payment To Cellular Nationwide Network Completed...-$18.99 USD
Related Transaction Date Type Status Details Amount Nov 6Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete. Your transfer from your credit card to your PayPal account is complete. Details$18.99 USD
Business Name:
Cellular Nationwide Network (The recipient of this payment is Non-U.S. - Verified) Email:
info@cnn. Cn
Total amount:-$18.99 USD
Fee amount:$0.00 USD
Net amount:-$18.99 USD
Item amount:$18.99 USD
Sales Tax:$0.00 USD
Shipping:$0.00 USD
Handling:$0.00 USD
Quantity: 1
Item Title: Cellular Nationwide Network
Invoice ID: 181759
Date: Nov 6
Time: 17:10: 49 PDT
Status: Completed
Shipping Address: No Address Provided
Contact Telephone: 714-389-3097
Business Contact Information
Customer Service URL: http://www.cnn. CnCustomer Service Email: info@cnn. Cn
Customer Service Phone: 852 66901830
Funding Type:
Credit CardFunding Source:$18.99 USD - Visa Card XXXX-XXXX-XXXX-7083
This credit card transaction will appear on your bill as "PAYPAL *CELLULARNAT".
Description:
Cellular Nationwide Network
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