On June 21st. 2011 I got me sears kenmore vacuum in to the shop in Marshfield, WI to become set. The beater-bar guards about the base had all damaged of the safety plate. I've taken care of warrantyis! So that they stated they'd deliver it within guarantee and there could be free. They'd deliver it out towards the repair center by UPS. Okay Therefore fourteen days later I named the Sears shop and questioned if it had been back yet. They stated no they'venot noticed something about this. Per week later I visited the shop but still no vacuum. And so I requested to get a quantity I really could contact to obtain details about the fix to see whar the endure was. I named and all-they stated is there's no update concerning the vacuum. I stated exactly what does which means that, and he or she stated she'd possess a fix guy contact me back. Which never occurred. And so I got about the phone and named several I came across within the phone-book plus they stated there's been no fix completed simply because they cannot find my vacuum. And so I waited a later date and named the Sears shop in Marshfield again and informed them the things they had explained about not really having my vacuum. Until recently no body actually has appeared for this or been worried that it had been absent. Well today, they declare it's dropped and also the advantages guy dropped it, therefore now they've started searching for it. I'm so angry right now that I look for a #1-888-573-8431 for that corporate brains and contact them relating my tale. There problem was how I acquired there quantity, not my vacuum! Lastly they claim they'll consider it and obtain back again to me. Additionally they offered me several to some Kierra 1 800-469-4663 ex. 35. I contact the amount back and also the individual who replies claims you CAn't get that individual at this quantity and weighs on me! WHOA Now how to proceed. I contact Sears in Marshfield, WI again plus they declare it's dropped without a doubt! 24 hours later Keirra from Company calls back and claims they'll provide me a brand new vacuum. She'll need to call-back 24 hours later to confirmit. Well, she calls back and claims they discovered the vacuum and it'll be set and delivered back towards the Marshfield WI shop by nowadays July 22. I will go pick it-up. Pointless ro state, I visited choose it-up also it was not there! Sears in Marshfield, WI named corporate workplace and was informed it'snot actually been looked over or set yet. They explained to not return till they contact me today. And so I named the Sears Corporate and practices, and you know what? No-one can arrived at the phone they're all to active. And so I quit a note in order for them to contact me back, and it is 5:25 pm cst with no phone back yet. Both Kierra and another woman called Tina had named me about the weekend and stated my machine could be set and back again to the Sears shop in Marshfield, WI for collection nowadays July 22. It's been 8 weeks coping with Sears and nothing is solved however also it does not seem like it'll arrived at a finish anytime soon. This is actually the toughest customer support I've actually handled and that I WOn't purchase one more thing sort them! Buyers Beware do not place oneself in my own location and undergo this, purchase from every other store. 8 Weeks to repair a Vacuum plus they have not actually LOOKED OVER IT YET! I y anybody has any suggestions about just how to solve this, please post them! Thanks Leslie Carolfi
0 comments