I'll NEVER buy something from Cookis again. Their items are expensive (I noticed exactly the same pc I purchased there a few months afterwards at Costco for $200 less) as well as their support is completely horrible.
I purchased a notebook there 24 months before and settled $150 to get a 3-year guarantee. I slipped it off last Sunday (6 nights before) for fix since it's been overheating the entire period I've possessed it. I've named many times to confirm the standing of the fix and every time some snotty owner moves me towards the support division where the telephone rings off the catch and there's no voice-mail (that will be acutely unusual for an electronics-store.) For instance, recently after attempting to contact many times I eventually got your hands on some poor child called Hui and requested him the standing of my fix. After requesting me to mean my title 6 occasions he stammered that no body had reached it nonetheless. I told him I needed him to check out it-this day when he reached work on 10am and also to contact me at midday. Obviously he did no such issue. Alternatively I named THREE more occasions around midday and needed to shout in the owner to depart a note to get a supervisor to contact me back instantly. Which somebody did, 7 hours later.
I had been provided a "loaner" pc and simply recognized that Microsoft Office doesn't function since it was merely a test content that has terminated. Therefore it is ineffective. I paid $150 for this goddamn guarantee and that I have invested hours and hours attempting simply to obtain a reaction and also have no pc.
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