I will NEVER purchase anything from Fry's again. Their products are overpriced (I saw the same computer I bought there a couple months later at Costco for $200 less) and their service is absolutely disgusting.
I bought a laptop there 2 years ago and paid $150 for a 3-year warranty. I dropped it off last Sunday (6 days ago) for repair because it has been overheating the whole time I have owned it. I have called several times to check on the status of the repair and each time some snotty operator transfers me to the service department where the phone rings off the hook and there is no voice mail (which is exceedingly strange for an ELECTRONICS store.) For example, yesterday after trying to call several times I finally got a hold of some lackluster young man named Hui and asked him the status of my repair. After asking me to spell my name 6 times he stammered that no one had gotten to it yet. I told him I wanted him to look at it this morning when he arrived at work at 10am and to call me at noon. Of course he did no such thing.instead I called THREE more times around noon and had to yell at the operator to leave a message for a manager to call me back immediately. Which someone did, 7 hours later.
I was given a "loaner" computer and just realized that Microsoft Office does not work because it was only a trial copy which has expired. So it's useless. I paid $150 for this goddamn warranty and I have spent countless hours trying just to get a response and have no computer.
0 comments