My son got the phone Christmas of 2011.
By May it still looked almost new but it would not pick up service. Every once in a while it would catch a bar or two and all messages would come through but the majority of the time he had no service at all, no matter where we were. I checked the phone myself and we got my daughter the same phone at the same time and it didn't have great service but it had some signal most of the time. I called Straight Talk's foreign customer service.
After waiting on hold forever and if you could understand them, they would take you through every step of resetting the phone over and over with no results, every time you called it's the same thing. I explained that I bought the extended warranty on the phone and need to get this fixed! You stay on the phone for hours and just get a run around. I went back to the local Wal-Mart where I bought the phone and had a manager stand with me through the whole process until I actually got someone on the phone and asked to speak to the Straight Talk manager.
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