I called Samsung on June 30, to report that the HDMI ports on the LED television I purchased on April 4 were not functioning. Samsung gave me a ticket number and said someone would be calling in 1-3 business days to schedule a time to fix my television. July 8, eight days later, still no call. I called Samsung back and they gave me the number to USSI, their repair people to inquire about the repair.
I called USSI and they told me that my 12 month warranty on the television I purchased three months prior had expired and I would have to call Samsung back. I called Samsung back and they said my warranty had expired July 1. I politely explained that I purchased the tv three months prior. They told me I would have to fax in a receipt for them to update my warranty.
I searched high and low and couldn't find the receipt anywhere so I called Target, where I had purchased the television with my credit card. I explained that I had lost the receipt and needed a duplicate. They refused to give me a copy because it had been more than 90 days, which is a whole different story.
I called Samsung back and updated them, explaining I had bank statements to show when I purchased the tv but could not get the receipt. After 30 minutes of being on hold or having to listen to the girl repeat herself to every question I asked (obviously reading from a computer screen) I got in touch with a supervisor. He told me that I would have to have the receipt to change my original warranty period but he would extend the warranty for one month so I could get the tv repaired and gave me a new ticket number. He also told me I would again hear from USSI in 1-3 days to schedule a repair.
On the 15th, still no call. I called USSI and they said they had cancelled the ticket because they had called three days in a row and I did not answer or return their voice messages. This is total BS, I carry my phone EVERYWHERE with me and have never gotten a single call. I then called Samsung back to straighten it out.
Samsung told me that the manager did not extend my warranty correctly and they fixed it in the computer and gave me a new ticket number. I called USSI, 321-953-5294, again and spoke to Linda that day and they said they had the ticket, would order the parts and call to schedule an appointment when the parts came in.
Five days later, today that is, Samsung called me to ask if USSI had scheduled the appointment yet. I explained what they told me (last paragraph). The Samsung rep, her name was Kristin 310-669-4232, told me that USSI had not ordered any parts. I explained my frustration to her of continuiusly getting the runaround and she flatly told me that she was only calling to see if they had scheduled the appointment yet and nothing else. She told me to call USSI back. I called USSI and they of course do not answer.
Never in my life have I ever dealt with this disgusting level of customer support. I have always loved Samsung tv's but I will buy a Westinghouse before I ever give Samsung my money again.
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