On May 27 I took my laptop (Samsung Q45C, Serial # BD5893DQ100206D) to the
NotebookOutlet Ltd in order for them to fix a damaged hard disk connector. The
store worker named Ross He assured that if they could not fix it they would
return my money. I paid full amount of $73.45 using my debit card (Receipt
number (C30880025-001-166-003-0) at 15:58. I got a receipt with Service #4030)
and copy of my payment (Interac Debit) receipt.
On June 7 I received a call from Ross He and he said that they were unable to
repair it stating there is a new problem with motherboard which however, was
working fine before the incident. Moreover he told me that If I want it fixed I
should pay additional money which will be over $100. I refused and it was
agreed that I will pick up the laptop as soon as they get it back from
technicians.
On June 9 after calling and confirming the laptop is there I went to the store at
around 17:00 and talked to a person named Ross He, asking for a refund since
they didn't fix the laptop. He refused and told me they fixed the problem and
it's not their fault that laptop is not working. However, I beg to differ since
he promised they will fix it and if not they will refund the money. He rejected
to give me full refund. However, since there was some work done on the laptop I
asked for a partial refund. But he refused to give me any amount of money and
started to shout. He showed me the exit aggressively waving his hand.
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