Usacomplaints.com » Electronics and household app. » Complaint / Review: Aventura Technologies - Aventura, Aventura Inc., Aventura cctv Aventura products do not work as advertised. #682638

Complaint / Review
Aventura Technologies
Aventura, Aventura Inc., Aventura cctv Aventura products do not work as advertised

My advice: stay away!

I've been working hands on with their DVR 7.0 system for over a year, prior to that we were on version 6.3. The DVR server, wiring, everything to do with the system was professionally installed. No one in my facility likes the system. The software has been buggy. It crashes consistently, and generally does not work as advertised. I've had to develop workarounds to get the software on the NVR client's to function properly. They essentially amount to "tricking" the system into thinking the previously recorded and downloaded video is from "today" instead of any date prior to "today". As of last Friday May 13th we can no longer connect to the DVR via the remote playback interface to view video recorded previously. As soon as a client workstation connects the server crashes.

Additional notes... Scheduling video outside of a weekly basis is impossible with their "scheduling tool", their "search" functionality is really a filter system based on a convoluted folder architecture, the ability to archive their proprietary h. 264 "standard" video on dvd only works on PC. This is because they create a live cd environment of their NVR playback software instead of authoring a real DVD. When I asked about a true search feature and meta-tagging videos, they were confused. Apparently their engineers didn't know you could add meta-data to files.


Offender: Aventura Technologies

Country: USA   State: New York   City: Hauppage
Site:

Category: Electronics and household app.

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