I have been a customer of this store since our family establishment in Texas, about 2 years and a half ago. Always welcomed by cashiers and there is always someone to help. Great variety of products etc.
However, today I called to make a reservation for a carpet cleaner and it was another story. I went through a couple of services before finally getting to the right department, then, the lady at the customer service, named Britney, tell me hello and ask me the purpose of my call. So here I am, explaining that I need to rent a carpet cleaner. The store was very noisy, I could hear that. However, the lady, instead of apologizing for the noise and asking me to repeat (apparently she did not get it), gives the phone to her colleague and, on the rudest tone I ever heard says " Take that call, I can't understand what she's saying the one on the phone".
I think that customers, whom ever they are, deserve a minimum of respect, especially when talking to the customer service.
I hope this message will be read and taken in consideration.
Lph
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