I have a bissel powerforce and the roller bar broke after a few months of use, I called the customer service department and they said I must have hit something hard??? But they would replace it for free, well now it is broke again, I only have 2 rooms with carpet, this product must have something defective to have this part continue to go bad. I have been told that I have to pay to have this part replaced again. I guess I will go back to Hoover!
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